Technical Support
- I received a suspicious call from a person claiming to be my mobile service’s representative. What should I do?
- What is a time-based one-time password (OTP)?
- I suspect someone may be misusing my personal information from my account. What should I do?
- What if I do not receive the OTP email?
- Is there a time limit to enter the OTP once it’s sent?
- How do I know if my Account lock status has been successfully changed?
- What are the risks if I don’t enable the Account lock feature?
- Why do I need the Account lock feature if I already have a login password?
- How Do I Protect My Account Against SIM Fraud?
- What is a SIM Swapping Scam?
- Can I Disable Account lock?
- How Do I Enable Account lock?
- What is an Account lock?
- How do I whitelist your email address in my email settings to receive all notifications?
- Why am I having trouble sending SMS messages?
- If I bring my phone over, will I lose any personal information?
- What if my signal is bad?
- Do I have to set up my voicemail when joining?
- Why won’t my service activate?
- Why am I having issues receiving calls?