We have an advanced billing system, which means your bill is due at the beginning of your billing cycle. Since you’re enrolled in our mandatory autopay service, we’ll charge your card on file on the due date. In case of a payment failure, our system will make a second payment attempt the day after the due date.
If the payment remains unsuccessful two days after the due date, your account will be suspended.
Note: You can still dial 611 to connect directly with customer service, even if your service is suspended.
After 30 days of failed payment, your account will be permanently disconnected, and your number will be permanently lost. To reinstate your account, you can make a payment within 30 days.
