Access Point Name (APN) is essential for your phone to establish a connection to mobile data. It is, in a way, the identity of the mobile carrier. When setting up a new phone or inserting your SIM card for the first time, your network operator ideally sends APN details through a configuration message. These details vary by service provider; additional information about your specific APN can usually be found on the provider’s website.
While modern operating systems have introduced automatic APN configuration, making setup easier for users, there are instances where phones lack this feature or face compatibility issues, requiring manual APN configuration.
For a seamless experience, follow these recommendations:
Apple users: To access service, ensure your phone is updated to the latest iOS version. After activation, don’t forget to enable 5G in your phone’s settings. For guidance on checking your current iOS version, visit our help center.
Android users: Ensure your phone is running on the latest operating system to configure the APN settings. Click here for guidance on how to set up APN manually on Android phones.
Please don’t edit the APN unless directed by your carrier or mobile phone administrator. If you accidentally configure the APN incorrectly you may temporarily or permanently lose cellular data connectivity and incur additional charges.
